1. Parties
This Distance Selling Agreement ("Agreement") is made between:
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Seller: CALVEN
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Buyer: The individual placing an order on the website.
2. Subject of the Agreement
This Agreement governs the distance sale of handbags and related products offered on https://calvenbags.co.uk.
3. Orders and Payment
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All prices are shown in GBP (£).
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An order is considered accepted once payment has been authorised.
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We reserve the right to cancel any order due to payment issues or suspected fraud.
4. Delivery
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Deliveries are made within the United Kingdom.
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Standard delivery time is 5–12 working days from dispatch.
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Shipments are carried out via third-party couriers.
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CALVEN is not responsible for delays caused by courier companies or external events.
5. Right to Cancel & Returns
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You may cancel your order within 14 days of receiving your goods.
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Products must be unused, in original condition, with tags intact.
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Return postage costs are the customer’s responsibility unless the item is faulty.
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Refunds are processed within 7 working days after inspection.
6. Faulty or Incorrect Items
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If you receive a faulty or incorrect product, contact us at calvenbags@hotmail.com.
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Upon confirmation of the issue, you are entitled to a refund, replacement or repair.
7. Product Information
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Product images may vary slightly due to lighting or screen differences.
8. Limitation of Liability
We are not liable for indirect or consequential damages arising from delays or product use.
9. Governing Law
This Agreement is governed by the laws of England and Wales.